Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period during which the Consumer may exercise their right of withdrawal.

Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession and who enters into a distance contract with the Entrepreneur.

Day: 18-2-2026

Ongoing contract: a distance contract relating to a series of products and/or services, where the supply and/or purchase obligation is spread over time.

Durable medium: any instrument which enables the Consumer or Entrepreneur to store information addressed personally to them in a way that allows future reference and unchanged reproduction of the stored information.

Right of withdrawal: the Consumer’s right to cancel the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services to Consumers at a distance.

Distance contract: a contract concluded between the Entrepreneur and the Consumer within the framework of an organised system for distance sales of products and/or services, where up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of distance communication: any method that can be used to conclude a contract without the Consumer and the Entrepreneur being physically present in the same place at the same time.

These General Terms and Conditions refer to the present Terms and Conditions of the Entrepreneur.

Article 2 – Applicability

These General Terms and Conditions apply to every offer made by the Entrepreneur and to every distance contract and order concluded between the Entrepreneur and the Consumer.

Before a distance contract is concluded, the text of these General Terms and Conditions shall be made available to the Consumer. If this is not reasonably possible, it shall be indicated, prior to the conclusion of the distance contract, that the General Terms and Conditions can be inspected at the Entrepreneur’s premises and that they will be sent free of charge to the Consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and prior to the conclusion of the distance contract, the text of these General Terms and Conditions may be made available to the Consumer electronically in such a way that the Consumer can easily store them on a durable medium. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the General Terms and Conditions can be accessed electronically and that they will be provided free of charge electronically or otherwise upon request.

If, in addition to these General Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly. In the event of conflicting provisions, the Consumer may always rely on the provision that is most favourable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially invalid or voided, the remainder of the agreement and these Terms and Conditions shall remain in force. The relevant provision shall be replaced without delay, in mutual consultation, by a provision that reflects as closely as possible the original intent.

Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit and intent of these Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of these Terms and Conditions shall be interpreted in accordance with the spirit and intent of these Terms and Conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to specific conditions, this shall be explicitly stated in the offer.

All offers are non-binding. The Entrepreneur reserves the right to amend or modify the offer at any time.

The offer shall contain a complete and accurate description of the products and/or services offered. The description shall be sufficiently detailed to enable the Consumer to make a proper assessment of the offer. Where images are used, they are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer shall not be binding on the Entrepreneur.

All images, specifications and product data provided in the offer are indicative only and cannot give rise to compensation or dissolution of the agreement.

Product images are intended to provide a truthful representation of the items offered. However, the Entrepreneur cannot guarantee that the colours displayed on the Consumer’s device will exactly match the actual colours of the products.

Each offer shall contain such information that it is clear to the Consumer what rights and obligations are attached to the acceptance of the offer. This includes, in particular:

The price of the product(s), excluding customs clearance costs and import VAT where applicable.

Any additional costs related to customs duties, import taxes or clearance fees shall be borne by the Consumer.

Postal and/or courier services may apply specific import procedures in accordance with applicable laws in the country of destination. Where goods are imported into the destination country, any associated charges remain the responsibility of the Consumer.

Postal and/or courier services may collect import VAT and, where applicable, customs clearance charges from the recipient of the goods upon delivery.

Any applicable shipping costs.

The manner in which the agreement will be concluded and the actions required to do so.

Whether or not the right of withdrawal applies.

The method of payment, delivery and performance of the agreement.

The period for accepting the offer, or the period during which the Entrepreneur guarantees the stated price.

The rate for distance communication where the cost of using the means of distance communication is calculated on a basis other than the regular basic rate for the communication method used.

Whether the agreement will be archived after its conclusion and, if so, how it can be accessed by the Consumer.

The manner in which the Consumer, prior to concluding the agreement, may review and, if necessary, correct the information provided in connection with the agreement.

Any languages in which the agreement may be concluded, in addition to English (if applicable).

Any codes of conduct to which the Entrepreneur is subject and how the Consumer can consult these codes electronically.

The minimum duration of the distance contract in the case of an ongoing contract.

Optional information may include available sizes, colours, and types of materials.

Article 4 – The Agreement

The agreement is concluded at the moment the Consumer accepts the offer and fulfils the corresponding conditions.

If the Consumer has accepted the offer electronically, the Entrepreneur shall promptly confirm receipt of acceptance electronically. As long as this confirmation has not been received, the Consumer may dissolve the agreement.

If the agreement is concluded electronically, the Entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. If the Consumer is able to pay electronically, the Entrepreneur shall observe appropriate security measures.

The Entrepreneur may, within legal limits, verify whether the Consumer can fulfil their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the Entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to its execution.

The Entrepreneur shall provide the Consumer with the following information, in writing or in such a way that it can be stored by the Consumer on a durable medium, at the latest upon delivery of the product or service:

The visiting address of the Entrepreneur’s place of business where the Consumer may lodge complaints.
The conditions and manner in which the Consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
Information on warranties and existing after-sales services.
The information included in Article 3 of these Terms and Conditions, unless the Entrepreneur has already provided this information prior to the performance of the agreement.
The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the Consumer accepts the offer and fulfils the conditions set out therein.

If the Consumer has accepted the offer electronically, the Entrepreneur shall promptly confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the Entrepreneur, the Consumer may cancel the agreement.

If the agreement is concluded electronically, the Entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure online environment. Where electronic payment is possible, the Entrepreneur shall observe appropriate security measures.

Within legal limits, the Entrepreneur may verify whether the Consumer is able to meet their payment obligations, as well as any other facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the Entrepreneur has reasonable grounds not to enter into the agreement, the Entrepreneur is entitled to refuse an order or request, providing reasons, or to attach special conditions to its execution.

Upon delivery of the product or service, the Entrepreneur shall provide the Consumer with the following information in writing or in such a way that it can be stored on a durable medium in an accessible manner:

The business address of the Entrepreneur where the Consumer may submit complaints.
The conditions and procedure for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded.
Information regarding warranties and after-sales services.
The information referred to in Article 4 paragraph 3 of these Terms and Conditions, unless such information has already been provided to the Consumer prior to the performance of the agreement.
The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of an ongoing contract, the provisions of the previous paragraph shall apply only to the first delivery.

Every agreement is concluded subject to the condition of sufficient availability of the relevant products.

Article 5 – Right of Withdrawal

When purchasing products, the Consumer has the right to withdraw from the agreement without giving any reason within 30 days.

The cooling-off period shall commence on the day following receipt of the product by the Consumer, or by a representative designated by the Consumer and made known to the Entrepreneur.

During the cooling-off period, the Consumer shall handle the product and its packaging with care. The Consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the Consumer exercises the right of withdrawal, they shall return the product with all delivered accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the Entrepreneur.

If the Consumer wishes to exercise the right of withdrawal, they must notify the Entrepreneur within 30 days of receiving the product, by means of a written notice or email. After notifying the Entrepreneur of their intention to withdraw, the Consumer must return the product within 30 days.

The Consumer must provide proof that the goods were returned in time, for example by means of proof of postage.

If the Consumer has not notified the Entrepreneur of their intention to withdraw within the period stated above, or has not returned the product within the required timeframe, the purchase shall be considered final.

Article 6 – Costs in Case of Withdrawal

If the Consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the Consumer.

If the Consumer has made a payment, the Entrepreneur shall refund this amount as soon as possible, and no later than 30 days after withdrawal, provided that the product has been received by the Entrepreneur or that conclusive proof of complete return has been supplied.

Article 7 – Exclusion of the Right of Withdrawal

The Entrepreneur may exclude the Consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if the Entrepreneur has clearly stated this in the offer, at least prior to the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

That have been created by the Entrepreneur in accordance with the Consumer’s specifications;
That are clearly personalised in nature;
That, by their nature, cannot be returned;
That are liable to deteriorate or expire rapidly;
Whose price is subject to fluctuations in the financial market over which the Entrepreneur has no control;
Individual newspapers and magazines;
Audio and video recordings and computer software where the Consumer has broken the seal;
Sealed hygienic products where the Consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

Relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
Where performance has begun with the Consumer’s explicit consent before the cooling-off period has expired;
Relating to betting and lotteries.

Article 8 – The Price

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the Entrepreneur may offer products or services at variable prices where such prices are subject to fluctuations in the financial market over which the Entrepreneur has no control. The fact that prices are subject to such fluctuations and that any stated prices are indicative shall be clearly stated in the offer.

Price increases within three months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from three months after the conclusion of the agreement are only permitted if the Entrepreneur has stipulated this and:

They are the result of statutory regulations or provisions; or
The Consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.

Where goods are shipped from outside the United Kingdom or the European Union, import VAT and/or customs clearance charges may be collected by the postal or courier service from the recipient upon delivery. In such cases, the Entrepreneur shall not charge VAT at checkout unless required by applicable law.

All prices are subject to typographical and printing errors. No liability is accepted for the consequences of such errors. In the event of typographical or pricing errors, the Entrepreneur is not obliged to supply the product at the incorrect price.

Article 9 – Identity of the Entrepreneur

Company Name: NJ Ecommerce

Registered Address: Kreek 16, 3147PW Maassluis

Email Address: info.thchiccrush@gmail.com

Company Registration Number: 87926059

VAT Identification Number: NL004506519B12

Article 10 – Conformity and Warranty

Any warranty provided by the Entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the Consumer may assert under applicable consumer protection laws.

If a product is defective or does not conform to the agreement upon delivery, the Consumer must notify the Entrepreneur within a reasonable period after discovering the defect.

Where a valid complaint is made, the Entrepreneur shall, at its discretion, replace or repair the product free of charge, or offer an appropriate refund in accordance with applicable consumer legislation.

The warranty does not apply if:

The Consumer has repaired and/or modified the product themselves or has had it repaired and/or modified by third parties;
The product has been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions provided by the Entrepreneur;
The defect is wholly or partially the result of government regulations regarding the nature or quality of materials used.

The Entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable standards of soundness and usability, and the legal provisions and/or government regulations in force at the time the agreement is concluded. Where agreed, the Entrepreneur also guarantees that the product is suitable for uses other than its normal intended purpose.

Any warranty provided by the Entrepreneur, manufacturer, or importer shall not affect the statutory rights and claims that the Consumer may assert against the Entrepreneur under the agreement or applicable consumer protection law.

Any defects or incorrectly delivered products must be reported to the Entrepreneur in writing within 30 days of delivery. Products must be returned in their original packaging and in unused, resaleable condition.

The warranty period provided by the Entrepreneur corresponds to the manufacturer’s warranty period. However, the Entrepreneur shall never be responsible for the ultimate suitability of the products for any individual application by the Consumer, nor for any advice given regarding the use or application of the products.

The warranty shall not apply if:

The Consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly, or contrary to the instructions provided by the Entrepreneur and/or stated on the packaging;
The defect is wholly or partially the result of government regulations concerning the nature or quality of the materials used.

Article 11 – Delivery and Performance

The Entrepreneur shall exercise the greatest possible care when receiving and executing orders for products.

The place of delivery shall be the address provided by the Consumer to the company.

Subject to the provisions stated in Article 4 of these Terms and Conditions, the company shall execute accepted orders with due speed and no later than 30 days, unless the Consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the Consumer shall be notified no later than 30 days after placing the order. In such cases, the Consumer has the right to terminate the agreement free of charge and shall be entitled to a refund of any amounts paid.

In the event of termination in accordance with the previous paragraph, the Entrepreneur shall refund the amount paid by the Consumer as soon as possible and no later than 30 days after termination.

If delivery of an ordered product proves impossible, the Entrepreneur shall make reasonable efforts to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly stated that a replacement item is being supplied. The right of withdrawal may not be excluded for replacement items. The costs of any return shipment of the replacement item shall be borne by the Entrepreneur.

The risk of damage and/or loss of products shall remain with the Entrepreneur until the moment of delivery to the Consumer or a representative designated in advance and made known to the Entrepreneur, unless expressly agreed otherwise.

Article 12 – Ongoing Contracts: Duration, Termination and Renewal

Termination

The Consumer may terminate an agreement entered into for an indefinite period and which relates to the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate an agreement entered into for a fixed period and which relates to the regular delivery of products or services at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate an agreement entered into for a fixed term, which relates to the regular delivery of products or services, at any time at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate the agreements referred to in the preceding paragraphs:

At any time and shall not be limited to termination at a specific time or during a specific period;
At least in the same manner as the agreement was concluded;
Always with the same notice period as the Entrepreneur has stipulated for itself.

Renewal

An agreement entered into for a fixed term and relating to the regular delivery of products or services may not be automatically renewed or extended for another fixed term.

By way of exception to the previous paragraph, an agreement entered into for a fixed term relating to the regular delivery of daily, news and weekly newspapers and magazines may be automatically renewed for a maximum period of three months, provided that the Consumer may terminate this extended agreement at the end of the renewal period with a notice period of no more than one month.

An agreement entered into for a fixed term relating to the regular delivery of products or services may only be automatically renewed for an indefinite period if the Consumer may terminate the agreement at any time with a notice period of no more than one month. A notice period of no more than three months shall apply in cases where the agreement relates to the regular, but less than once per month, delivery of daily, news and weekly newspapers and magazines.

An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) shall not be automatically continued and shall automatically terminate at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the Consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate otherwise.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the Consumer must be paid within 7 working days after the commencement of the cooling-off period as referred to in Article 5 paragraph 1. In the case of an agreement for the provision of services, this period shall commence after the Consumer has received confirmation of the agreement.

The Consumer has a duty to immediately report any inaccuracies in payment details provided or stated to the Entrepreneur.

In the event of non-payment by the Consumer, the Entrepreneur, subject to legal limitations, has the right to charge reasonable costs that were made known to the Consumer in advance.

Article 14 – Complaints Procedure

Complaints regarding the performance of the agreement must be submitted to the Entrepreneur within 7 days after the Consumer has discovered the defect, fully and clearly described.

Complaints submitted to the Entrepreneur shall be responded to within 30 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Entrepreneur shall respond within 30 days with an acknowledgement of receipt and an indication of when the Consumer can expect a more detailed response.

If a complaint cannot be resolved by mutual agreement, a dispute shall arise that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the Entrepreneur, unless the Entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the Entrepreneur, the Entrepreneur shall, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes and Governing Law

These Terms and Conditions and any agreements between the Entrepreneur and the Consumer to which these Terms and Conditions relate shall be governed exclusively by the laws of England and Wales, regardless of the Consumer’s country of residence.

Any disputes arising from or in connection with these agreements shall be submitted to the competent courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

Article 16 – CESOP (Payment Data Reporting)

Due to measures introduced and reinforced from 2024 under European regulations concerning payment services and VAT reporting (including the Central Electronic System of Payment Information – CESOP), payment service providers may be required to record and report certain cross-border payment data within the European CESOP system.

Where applicable, payment providers may process and share relevant transaction data in compliance with these legal obligations.

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