FAQ

What is the delivery time for my order?

At The Chic Crush, we carefully process every order to ensure quality and accuracy.

Orders are processed within 1–3 business days (Monday–Friday).

The average delivery time is 5–10 business days, excluding public holidays.

Once your order has been dispatched, you will receive tracking details so you can follow your parcel.

What should I do if I haven’t received my order?

Due to high demand or peak periods, delivery may occasionally take slightly longer than expected. We truly appreciate your patience.

If your estimated delivery window has passed and you have not received your order, please contact us at:

📧 info.thchiccrush@gmail.com

Our team will investigate immediately and provide an update.

How do I return or exchange my order?

To initiate a return, please contact our customer service team at:

📧 info.thchiccrush@gmail.com

Please include:

  • Your full name

  • Your order number (e.g. #1234)

  • The reason for your return

We will provide you with the return address and further instructions.

Once approved, you may return the item using a courier of your choice.

What are the return costs?

Return shipping costs are the responsibility of the customer.

Return fees depend on the courier you choose. Please check your selected carrier’s website for pricing details.

What are the conditions for returning a product?

We offer a 30-day return policy. The return period begins on the day you receive your order.

To be eligible for a return:

  • The item must be returned within 30 days

  • The item must be unused

  • The item must be in its original packaging

  • All labels and tags must still be attached

Items that do not meet these conditions may not be eligible for a refund.

Which payment methods do you accept?

We accept secure payments via:

  • Visa

  • Mastercard

  • PayPal

  • Klarna

  • Apple Pay

All transactions are processed through secure and trusted payment providers to ensure your payment details are fully protected.

I didn’t receive a confirmation email. What should I do?

You should receive a confirmation email shortly after placing your order.

If you haven’t received it, please check your spam or junk folder.

Still no email? Contact us at:

📧 info.thchiccrush@gmail.com

Please include your full name and email address used at checkout, and we’ll assist you promptly.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at:

📧 info.thchiccrush@gmail.com

Include:

  • Your full name

  • Your order number (e.g. #1234)

  • The reason for cancellation

Please note that once an order has been processed or dispatched, cancellation may no longer be possible.